After the undesirable start of new security measures and a mobile ticketing system at Arizona Stadium, the AU athletic director Dave heeke issued a formal apology.
“I want to apologize to those who were unable to take full advantage of this exceptional experience,” Heeke said in his Wildcat newsletter on Wednesday. “We have failed in our obligation to provide you with this experience. For this, we sincerely apologize. We did not deliver.
There were long delays entering the stadium for last week’s home opener against San Diego State, resulting in a very sparse crowd (other than in the student section of the Zoo in Zona) at kickoff. By the time most of the announced crowd of 39,097 were in their seats, the Wildcats had lost 21-0, ultimately falling 38-14 for their 14th straight loss.
Heeke said the sports department was working to identify all the things that were wrong and find ways to fix them in time for Saturday’s game against NAU. He said there will be additional staff at each gate and new queuing procedures will be in effect.
“Our commitment remains to provide a great match day experience for fans, which means working tirelessly to address issues and shortcomings,” said Heeke. “These important pieces of the fan experience will be better when we host you all for Saturday’s home football game against northern Arizona.”
Although Heeke said the mobile ticketing went well, he noted that ways for fans to speed things up include making sure their tickets are on their phone when they approach the door. , and he recommended that fans enter the door closest to their seats.